General Terms and Conditions
General Terms and Conditions
These Terms and Conditions apply to all pages of the site www.visit-velika.com and all the services that can be bought an..."Vis Velika" OOD, registered under Bulgarian legislation entered in the Commercial Register to the Registry Agency with UIC 201657613, address of registration: Republic of Bulgaria, Tsarevo, "Mikhail Gerdjikov" 5, 3rd floor, holding categorisation for a tourist activity and a restaurant.
By visiting the site and /or purchasing services through it, you unconditionally agree to the Terms and Conditions described herein.
Terms of Booking and Refund.
The booking system on the website offers available rooms with the possibility of booking immediately upon payment by bank card. Supported types of cards are Visa, MasterCard, Maestro, Vis Electron and Borika. Any reservation paid with a bank card through the Internet is automatically confirmed and your stay in Vis Velika is guaranteed. However, although the probability of this is very small, if just between the choice of room and its payment other (s) client (s) booked through online purchase last available rooms, the amount paid will be refunded by debit transaction card that payment is made within 3 working days.
Vis Velika Ltd. is obliged to ensure using of services requested and paid by the customer online booking according to information supplied by the customer through the form of reservation data: name of the customer, period, number of nights, number of adults and children, price per night.
Cancellations and changes must be made 20 days before arrival, recovering the entire amount. For cancellation or changes after this period, a penalty is charged 50% of the amount of booking. In case of no-show the total booking is retained as a penalty.
Amounts paid with a booking discount for early bookings and special offers are not recoverable. Bookings made with a discount for early bookings (all bookings made and paid until 31.03.2016) and special offers do not permit changes, including room type, number of guests, dates of the arrival and stay. Change in one of the above parameters will be considered a new booking.
In case you want to change the dates of your stay on the already paid booking, you can contact us via the form or referred to in the "Contacts" email or phone : Tel 00359887249166. The website does not guarantee the possibility to change already made bookings.
Prices and online purchase through the Internet
All payments made through the Internet in the website are in Bulgarian leva (BGN). The announcement of prices is in BGN and in Euros (€), the sum of money in BGN is the equivalent to the Euro, which is: 1,00 € = 1,95583 BGN /Bulgarian leva.
It is possible, depending on the currency and the bank that issued your card, to have a few cents difference between the transaction amount on your statement and displayed amount confirmation, if you choose €, $ or £ currency when making the booking.
Payments through the Internet are carried out through virtual POS terminal. Using this type of payment, you should be sure that Vis Velika does not receive any information about your bank card, but only the information about the status of the completed transaction.
Refunds are made only to the bank card that payment is made through, within 3 working days from the filing date of the denial of service made.
The received data is used solely for the purpose of providing the requested accommodation. Your data will not be sold, shared, and / or available to third parties in any way and for any reason.
You can contact us via the form on the page Contacts phone: +359 887249166 or email firstname.lastname@example.org.